Refund and Return Policy

Overview

DAYGO is operated by CC Select Enterprise, registration number 202603263841 (003896788-V).

Because our products are intimate hygiene items, we do not offer returns, exchanges or refunds for change of mind, choosing the wrong size, or personal fit preferences. This applies even to unopened packs, except where applicable law requires otherwise. Please check the product details and size guide before ordering.

Reporting period

Please submit return or refund requests to daygo.cs@gmail.com within five (5) calendar days after receiving your goods. We use the delivery date recorded in the courier tracking system as the reference date. If that record is incorrect or you have not actually received the parcel, contact us so we can investigate.

Requests submitted after this period will not be accepted under our standard returns process, except where applicable law requires otherwise. This deadline is for reporting the issue; do not send items back until we provide instructions.

Incorrect items

If you receive a different product, size or quantity from your confirmed order, contact daygo.cs@gmail.com within the reporting period above. Include your order number, a description of the issue and clear photographs of the items and packaging.

Please keep the items and packaging while we review the issue. Do not use or open individual sachets unnecessarily. Contact us before sending anything back so we can provide return instructions.

For a verified incorrect-item shipment, you may choose either:

  • An exchange for the items originally ordered; or
  • A return and refund for the incorrectly supplied items.

Please contact us first for return approval and instructions. Returned items must be sent to the return address provided by our customer service team. Keep the items unused and individual sachets sealed where reasonably possible; opening packaging to identify an incorrect item does not by itself invalidate the claim.

We will cover reasonable return shipping costs arising from our fulfilment error and, if you choose an exchange, the cost of shipping the correct items. Exchanges are arranged after we receive the returned items. If the correct items are unavailable, we will contact you to agree an alternative remedy.

Defective or damaged items

A defect is a manufacturing or pre-existing product fault that materially affects the underwear’s intended use, integrity, hygiene or ability to be worn normally. Examples include:

  • Tears or holes present when an individual sachet is first opened.
  • Failed seams, bonds or edge finishing that cause the underwear to split or come apart during normal intended use.
  • A faulty waistband, leg opening or construction that prevents normal wear, excluding selection of an unsuitable size or personal fit preference.
  • A missing, detached or materially damaged cotton crotch lining.
  • Visible contamination or compromised individual packaging that reasonably raises a hygiene concern on arrival.

DAYGO is disposable underwear. Minor cosmetic variations in cutting, edge finishing or stitching, where present, are not by themselves considered defects if they do not materially affect comfort, coverage, fit, durability during intended use, or hygiene, and the product remains consistent with its description.

Contact us within the reporting period above with your order details, a description and clear photographs so we can assess the issue and arrange an appropriate solution.

Refund

For an approved return and refund, send the items to the return address provided by our customer service team. We will initiate the refund after receiving the returned items and confirming the approved claim. We will confirm the amount and processing arrangements by email. This procedure does not delay or limit any remedy required by applicable law. Refunds will normally be made to the original payment method where possible. The time for funds to appear depends on the payment provider and your bank. Where a monetary refund is legally required, store credit will not be imposed in its place.

Need help?

Contact us at daygo.cs@gmail.com or questions related to refunds and returns.